Privacy Policy

Welcome to IELTS Mock Center ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

By accessing or using IELTS Mock Center, you agree to the terms of this Privacy Policy. If you do not agree with the terms, please do not use our services.

1. Information We Collect

1.1 Personal Information

When you register or use our services, we may collect:

• Name and email address
• Google account information (if signing in with Google)
• Account preferences and settings
• Payment information (processed securely through Razorpay)

1.2 Test Performance Data

• Test answers and responses
• Band scores and performance metrics
• Time spent on tests
• Test attempt history

1.3 Automatically Collected Information

• IP address and browser type
• Device information
• Usage data and analytics
• Cookies and similar technologies

2. How We Use Your Information

We use your information to:

• Provide and maintain our IELTS practice test services
• Process your test submissions and provide feedback
• Manage your account and subscription
• Process payments securely
• Send you important updates and notifications
• Improve our services and user experience
• Analyze usage patterns and trends
• Prevent fraud and ensure platform security
• Comply with legal obligations

3. Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

3.1 Service Providers

• OpenAI: For AI-powered writing evaluation (anonymized data)
• Razorpay: For secure payment processing
• Google Analytics: For website analytics
• Netlify: For hosting and infrastructure

3.2 Legal Requirements

We may disclose your information if required by law, court order, or governmental authority, or to protect our rights, property, or safety.

4. Data Security

We implement industry-standard security measures:

• Encrypted data transmission (HTTPS/SSL)
• Secure database storage
• Password hashing and protection
• Regular security audits
• Access controls and authentication

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Maintain your session and login state
• Remember your preferences
• Analyze site traffic and usage
• Improve user experience

You can control cookies through your browser settings, but disabling cookies may affect site functionality.

6. Your Rights and Choices

You have the right to:

• Access: Request a copy of your personal data
• Correction: Update or correct your information
• Deletion: Request deletion of your account and data
• Opt-out: Unsubscribe from marketing emails
• Data Portability: Request your data in a portable format

To exercise these rights, please contact us at privacy@ieltsmockcenter.com

7. Children's Privacy

Our services are intended for users aged 16 and above. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child, please contact us immediately.

8. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. Test performance data is retained indefinitely to track your progress. You may request deletion of your data at any time.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

12. GDPR Compliance (For EU Users)

If you are located in the European Economic Area (EEA), you have additional rights under GDPR:

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent

Our lawful basis for processing your data includes: consent, contractual necessity, legal obligations, and legitimate interests.